Terms of service

Terms of Service

Last Updated: August 8, 2026

Welcome to Cotton By Yard.

These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of the Cotton By Yard website, online store, products, and related services.

By accessing our website, browsing our products, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or place an order through our store.

Nothing in these Terms is intended to exclude, restrict, or override any consumer rights, guarantees, warranties, remedies, or protections that cannot legally be excluded or restricted under applicable law.

1. About Cotton By Yard

This website is operated by:

Cotton By Yard brand of Cottonfabrichub

Throughout these Terms, "Cotton By Yard," "we," "us," and "our" refer to the business identified above.

We operate an online store offering fabrics and related textile products to customers in India and internationally.

Our business information is provided at the end of these Terms.

2. Acceptance of These Terms

By using our website or purchasing products from us, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You are legally capable of entering into a binding agreement under the laws applicable to you.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

If you are purchasing products on behalf of a business or another organization, you confirm that you have the authority to enter into the transaction on its behalf.

3. Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to our website, accounts, systems, or networks.

  • Interfere with the operation or security of our website.

  • Introduce malicious software, viruses, or harmful code.

  • Copy, reproduce, distribute, or exploit our website content without authorization.

  • Use automated systems to scrape, collect, or reproduce website content without our permission.

  • Use our website to impersonate another person or business.

  • Provide false, misleading, or fraudulent information.

  • Attempt to circumvent security or access restrictions.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers, website, or legal rights.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other product information displayed on our website are accurate and up to date.

However, certain variations may occur due to:

  • Differences between individual screens and devices.

  • Lighting and photography conditions.

  • Natural characteristics of textile materials.

  • Printing processes.

  • Handblock printing or other handcrafted processes.

  • Dyeing processes.

  • Weaving and finishing processes.

  • Batch-to-batch variations.

A product image displayed on your screen may not reproduce the exact color or appearance of the physical fabric.

These variations do not affect any statutory rights you may have where a product is defective, materially different from its description, incorrectly supplied, or otherwise does not conform to applicable legal requirements.

5. Fabric-Specific Information

Because Cotton By Yard sells fabric, customers should carefully inspect fabric products immediately after delivery and before cutting, washing, dyeing, stitching, printing, altering, or otherwise modifying them.

Where applicable, product listings may specify:

  • Fabric composition.

  • Fabric width.

  • Fabric length.

  • Printing method.

  • Weaving method.

  • Approximate weight or thickness.

  • Color.

  • Pattern or design.

  • Other relevant characteristics.

Certain handmade, handblock-printed, screen-printed, woven, quilted, or naturally dyed fabrics may contain minor variations that are characteristic of the production process.

These characteristics do not automatically constitute defects.

However, if you believe that a product is defective, damaged, incorrect, materially different from its description, or otherwise non-conforming, please contact us before modifying the product whenever reasonably possible.

Our Return and Refund Policy explains the applicable return procedures.

6. Product Availability

We make reasonable efforts to maintain accurate inventory information.

However, products may occasionally become unavailable due to:

  • Inventory errors.

  • Manufacturing or supplier issues.

  • Unexpected demand.

  • Shipping or logistics issues.

  • Technical errors.

  • Other circumstances beyond our reasonable control.

If a product you ordered becomes unavailable, we may contact you to discuss an appropriate solution, which may include a replacement, alternative product, or refund where applicable.

We will not intentionally accept payment for products that we know we cannot supply.

7. Pricing and Currency

All product prices displayed on our website are shown in the currency indicated on the website or at checkout.

Prices may change from time to time. Any price change will not affect an order that has already been accepted, except where correction of an obvious pricing error is required.

Unless otherwise stated, product prices may not include:

  • Shipping charges.

  • Customs duties.

  • Import taxes.

  • Local taxes.

  • Brokerage or clearance fees.

  • Other charges imposed by the destination country or carrier.

Any additional charges that may apply to an international order will depend on the destination country and applicable laws.

We aim to display pricing and applicable charges clearly before you complete your purchase.

8. Pricing Errors

We make reasonable efforts to ensure that product prices and descriptions are accurate.

If we discover an obvious pricing or product-information error before an order has been accepted, we may contact you and provide the option to proceed at the correct price or cancel the order.

If payment has already been taken for an order that is cancelled because of an obvious pricing error, we will provide an appropriate refund.

Nothing in this section limits any rights you may have under applicable consumer protection law.

9. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After you place an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order in limited circumstances, including where:

  • A product is unavailable.

  • There is an obvious pricing or product-information error.

  • We suspect fraudulent or unauthorized activity.

  • Shipping to the requested destination is unavailable.

  • The order violates applicable law.

  • Technical or inventory errors prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order through the applicable payment method, subject to applicable law.

10. Payment

We accept the payment methods made available at checkout.

Payments may be processed through third-party payment providers, including providers such as Stripe or PayPal, depending on the payment methods available to you.

You agree to provide accurate and complete payment information.

We do not intentionally store complete payment-card details on our own servers where payment processing is handled by third-party payment providers.

Your use of third-party payment services may also be subject to the terms and privacy policies of those providers.

11. Shipping and Delivery

We ship orders to destinations that are available at checkout.

Shipping times and costs may vary depending on:

  • Destination country.

  • Shipping method selected.

  • Product availability.

  • Order processing time.

  • Carrier operations.

  • Customs clearance.

  • Local holidays.

  • Weather or other events outside our reasonable control.

Any estimated delivery date or timeframe provided by us is an estimate unless we expressly state otherwise.

We are not responsible for delays caused by customs authorities, carriers, incorrect or incomplete delivery information supplied by the customer, or other circumstances outside our reasonable control.

Where applicable law imposes a specific delivery requirement, that legal requirement will apply.

For UK consumers, for example, applicable consumer law may impose delivery obligations unless another timeframe has been agreed.

12. International Orders

Customers purchasing from outside India are responsible for providing accurate delivery information and complying with applicable import requirements.

International shipments may be subject to:

  • Import duties.

  • Customs duties.

  • VAT or sales taxes.

  • Brokerage fees.

  • Customs clearance charges.

  • Other taxes or charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are generally the responsibility of the customer.

We do not control customs authorities or the import laws of individual countries.

Customers are responsible for determining whether the products they order can legally be imported into their country.

We will not intentionally misrepresent the value, nature, or description of goods on customs documentation.

13. Returns, Refunds and Exchanges

Our Return and Refund Policy forms part of these Terms and explains our procedures for:

  • Returns.

  • Refunds.

  • Exchanges.

  • Damaged products.

  • Defective products.

  • Incorrect products.

  • Return shipping.

  • Fabric-specific returns.

You can review our Return and Refund Policy through the dedicated policy page on our website.

Our voluntary 30-day return policy does not replace or restrict mandatory consumer rights.

Where applicable law provides consumers with additional cancellation, withdrawal, refund, repair, replacement, or other remedies, those rights continue to apply.

14. Consumer Rights

We respect mandatory consumer protection laws applicable to our customers.

Nothing in these Terms is intended to exclude, restrict, or modify rights that cannot legally be excluded or restricted.

European Union

For eligible online purchases, EU consumers generally have a statutory 14-day withdrawal period during which they may cancel the purchase without providing a reason, subject to applicable legal exceptions.

EU consumers may also have statutory rights relating to goods that are defective or do not conform to the contract.

Our voluntary 30-day return policy is additional to these statutory rights.

United Kingdom

UK consumers may have statutory cancellation rights for eligible distance purchases, generally including a 14-day cancellation period, subject to applicable exceptions.

Our voluntary 30-day return policy does not restrict any statutory rights available to UK customers.

Australia

Nothing in these Terms excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law where such exclusion, restriction, or modification would be unlawful.

Australian consumers may have rights to repair, replacement, refund, cancellation, or other remedies depending on the circumstances.

These rights apply independently of any voluntary return policy offered by Cotton By Yard.

Canada

Canadian customers retain any mandatory rights available under applicable federal, provincial, or territorial consumer protection legislation.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.

United States

Customers in the United States retain any rights and remedies available under applicable federal and state consumer protection laws.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived or restricted.

15. Customer Responsibilities for Fabric Products

Customers are responsible for inspecting fabric products promptly after delivery.

Before cutting or otherwise altering fabric, we strongly recommend checking:

  • Fabric type.

  • Color.

  • Pattern.

  • Length.

  • Width.

  • Quantity.

  • Visible defects.

  • Any other characteristics relevant to your intended use.

If you identify an issue, please contact us before cutting, washing, dyeing, stitching, or otherwise modifying the fabric whenever reasonably possible.

Once a fabric has been cut or substantially modified, it may no longer qualify for our voluntary return policy.

This does not affect mandatory consumer rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

16. Intellectual Property

Unless otherwise stated, the content on our website is owned by or licensed to Cotton By Yard.

This includes, where applicable:

  • Brand names.

  • Logos.

  • Product photographs.

  • Product descriptions.

  • Graphics.

  • Website design.

  • Written content.

  • Videos.

  • Original artwork.

  • Other website materials.

You may view and use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our copyrighted or proprietary materials without our prior written permission, except where permitted by applicable law.

17. Customer Reviews and User Content

If our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for ensuring that the content you submit is lawful and does not infringe the rights of others.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We may remove or refuse to publish content that we reasonably believe:

  • Is unlawful.

  • Is misleading or fraudulent.

  • Contains abusive or offensive material.

  • Infringes intellectual property or privacy rights.

  • Contains personal information that should not be publicly disclosed.

  • Is unrelated to the relevant product or service.

  • Violates applicable law or our policies.

We do not guarantee that customer reviews represent the views or experiences of Cotton By Yard.

18. Prohibited Activities

You must not use our website to:

  • Commit fraud.

  • Violate applicable laws.

  • Infringe intellectual property rights.

  • Attempt unauthorized access to systems.

  • Distribute malware or harmful software.

  • Interfere with website operations.

  • Scrape or systematically copy website content without authorization.

  • Misrepresent your identity.

  • Submit false orders or payment information.

  • Abuse promotions, discounts, or referral programs.

  • Engage in activities that could harm our customers, business, or website.

We reserve the right to take reasonable action where prohibited activities occur.

19. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, shipping services, social media platforms, analytics services, or other external services.

We do not control third-party services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be subject to separate terms and privacy policies.

20. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available.

  • Error-free.

  • Uninterrupted.

  • Free from technical issues.

  • Free from security vulnerabilities.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security incidents, or circumstances beyond our reasonable control.

21. Disclaimers

To the maximum extent permitted by applicable law, information provided on our website is provided for general informational and shopping purposes.

We make reasonable efforts to keep information accurate and current but do not guarantee that every piece of website information will always be complete, current, or error-free.

Nothing in these Terms excludes any statutory guarantees, warranties, rights, or remedies that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Cotton By Yard will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products where such liability may legally be excluded.

Nothing in these Terms limits or excludes liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence where such liability cannot legally be excluded.

  • Breach of mandatory consumer rights.

  • Any other liability that cannot legally be limited or excluded.

Where applicable law does not permit a limitation of liability, the relevant statutory rule will apply.

23. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Severe weather.

  • War or armed conflict.

  • Government actions.

  • Customs restrictions.

  • Strikes or labor disputes.

  • Carrier disruptions.

  • Internet or telecommunications failures.

  • Epidemics or pandemics.

  • Power outages.

  • Cybersecurity incidents.

  • Other events beyond our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimize their effect and communicate with affected customers where appropriate.

Nothing in this section limits mandatory consumer rights.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of our website or your violation of these Terms, including infringement of our intellectual property rights or the rights of third parties.

This section does not apply to the extent that applicable law prohibits or restricts such indemnification obligations.

25. Governing Law

These Terms are governed by the laws applicable to Cotton By Yard and its business operations in India, without prejudice to any mandatory consumer protection laws that apply to you in your country or region.

If you are a consumer in a jurisdiction that provides mandatory consumer protection rights or mandatory jurisdictional protections, nothing in these Terms is intended to deprive you of those rights.

26. Dispute Resolution

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You may contact us using the information provided below.

Where applicable law provides consumers with access to courts, regulatory authorities, alternative dispute resolution procedures, or other mandatory remedies, those rights remain available.

Nothing in these Terms prevents a consumer from exercising rights that cannot legally be excluded.

27. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, store, and protect personal information.

Our Privacy Policy forms part of the overall terms governing your use of our website.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our business.

  • Changes to our products or services.

  • Changes to technology.

  • Changes to applicable laws.

  • Changes to our website or policies.

When we update these Terms, we will change the "Last Updated" date at the top of the page.

The updated Terms will become effective when posted on our website unless otherwise required by applicable law.

We encourage you to review these Terms periodically.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where permitted.

The remaining provisions will continue to apply to the extent permitted by applicable law.

30. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, form the applicable agreement governing your use of our website and purchase of products from Cotton By Yard.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory law will prevail to the extent required.

31. Contact Information

If you have questions about these Terms, your order, our products, or our policies, please contact us.

Legal Business Name: Cotton By Yard brand of Cottonfabrichub

Business Address:
180 New Indra Colony, Gali No. 9,
Jalmahal, Jaipur, Rajasthan – 302002
India

Email: supportcottonbyyard@gmail.com

WhatsApp: +91-9928891608

Our customer support team will be happy to assist you with questions regarding our website, products, orders, returns, refunds, and other customer-service matters.

32. Important Consumer Protection Notice

Nothing in these Terms is intended to:

  • Remove or reduce your statutory consumer rights.

  • Prevent you from exercising mandatory rights available under the laws applicable to you.

  • Misrepresent your rights regarding refunds, returns, cancellations, repairs, replacements, or defective products.

  • Override mandatory consumer protection legislation.

Where the law of your country or region provides you with rights that are more protective than these Terms, those mandatory rights will continue to apply.