FAQs

How Can We Help?

Find answers to common questions about our fabrics, products, orders, shipping, returns, and wholesale services. If you need further assistance, our team is happy to help.

Orders & Products

What products do you sell?

We specialize in cotton fabrics, along with selected textile and lifestyle products including tote bags, kimonos, kaftans, dresses, and PJ sets. We also offer custom and private-label manufacturing for qualifying business orders.

Are the colors shown on the website exactly the same as the fabric?

We make every effort to display our products accurately. However, colors may appear slightly different depending on your screen, device, lighting, and the natural characteristics of the fabric and printing process.

Handblock printing, screen printing, weaving, dyeing, and other handcrafted processes may also result in natural variations between pieces.

Is your fabric suitable for custom sewing and tailoring?

Yes. Our fabrics can be used for a variety of creative and sewing projects. We recommend carefully checking the fabric specifications, including composition, width, length, and other product details before purchasing.

What should I check when my fabric arrives?

We strongly recommend inspecting your fabric before cutting, washing, dyeing, stitching, printing, or otherwise altering it.

Please check the color, pattern, length, width, quantity, condition, and any visible defects as soon as possible after delivery.

If you notice an issue, contact us before modifying the fabric whenever reasonably possible.

Shipping & Delivery

Do you offer free shipping?

Yes. We currently offer free standard shipping on eligible orders and destinations.

Standard shipping generally has a 1–3 business-day handling period followed by an estimated 8–10 business-day transit time.

Do you offer express shipping?

Yes. Express Shipping is available for $29.99 USD per order where available.

Express shipping generally has a 1–3 business-day handling period followed by an estimated 4–5 business-day transit time.

Delivery times are estimates and may vary depending on customs, carriers, weather, holidays, and other circumstances.

Where do you ship?

We ship internationally to destinations supported by our shipping carriers. This may include the United States, United Kingdom, Canada, Australia, European Union countries, and other destinations where shipping is available.

Available shipping options are confirmed at checkout.

Where are orders shipped from?

Orders are processed and dispatched from our facility in Jaipur, Rajasthan, India.

Will I receive tracking information?

Yes. Once your order has been dispatched, we provide tracking information where tracking is available.

You will generally receive a tracking number and shipping confirmation by email.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are generally the customer's responsibility.

Returns, Refunds & Exchanges

Can I return my order?

Yes. Eligible standard purchases can generally be returned or exchanged within 30 days of delivery, provided the applicable return conditions are met.

For full details, please see our Return & Refund Policy.

What condition must an item be in to qualify for a return?

Under our voluntary 30-day return policy, items should generally be unused, unwashed, in their original condition, and with original packaging and tags where applicable.

Products must not have been cut, altered, dyed, stitched, damaged, or otherwise modified after delivery.

Can I return fabric after cutting or washing it?

We strongly recommend inspecting fabric before cutting, washing, dyeing, stitching, or altering it.

Once fabric has been modified, it may no longer qualify for our voluntary 30-day return policy. However, mandatory consumer rights relating to defective, damaged, incorrectly supplied, or non-conforming products are not affected.

Do you charge return shipping?

For eligible returns under our voluntary 30-day return policy, we provide a prepaid return shipping label at no cost to you.

We do not charge restocking, handling, or return penalties.

What if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs.

Depending on the circumstances, we may provide a replacement, repair where appropriate, or a full or partial refund.

How will I receive my refund?

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

Can I exchange an item?

Yes. If you prefer an exchange, let us know when you contact us about your return.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be provided instead.

Wholesale & Custom Manufacturing

Do you offer wholesale and bulk manufacturing?

Yes. We work with retailers, boutiques, brands, distributors, and other businesses looking for wholesale products or custom manufacturing.

Can you manufacture products according to my requirements?

Yes. Depending on the product, we can work with requirements such as fabric, colors, prints, patterns, sizing, construction, finishing, and branding.

Do you offer private-label manufacturing?

Yes. We can work with businesses that want products manufactured under their own brand.

Depending on the product, this may include custom labels, brand tags, care labels, hang tags, packaging, and other branding elements.

Can I provide my own designs or artwork?

Yes. You can provide your own artwork, patterns, references, specifications, or product concepts for consideration.

Our team will review the requirements and advise on the appropriate production process.

Can you manufacture products that are not listed on your website?

Yes. Our website shows selected products and collections, but our manufacturing capabilities may extend beyond what is currently displayed.

You can send us your requirements through our Wholesale Inquiry Form for review.

How do I request a wholesale or custom manufacturing quote?

Complete our Wholesale Inquiry Form and provide details about the product, quantity, design, fabric, branding, packaging, and any other requirements.

Our team will review your inquiry and typically respond within 24–48 business hours.

Payments & Orders

What payment methods do you accept?

We accept the payment methods available at checkout. Payment processing may be handled by third-party providers such as Stripe or PayPal, depending on the options available to you.

Can I cancel or change my order?

If you need to cancel or change an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before dispatch. Once an order has been handed to the shipping carrier, changes or cancellations may no longer be possible through our normal order-processing system.

Your statutory cancellation or withdrawal rights remain unaffected.

What happens if a product becomes unavailable after I place an order?

While we make reasonable efforts to maintain accurate inventory, products may occasionally become unavailable due to inventory, manufacturing, supplier, or technical issues.

If this happens, we will contact you to discuss an appropriate solution, which may include a replacement, alternative product, or refund where applicable.

About Our Fabrics

Are your fabrics handmade?

Some of our fabrics involve traditional and handcrafted production methods, including handblock printing and other artisanal techniques.

We work directly with Indian artisans, particularly in Jaipur, Rajasthan, a region known for its traditional textile and handblock-printing heritage.

Why may there be slight variations in some fabrics?

Natural variations can occur due to handcrafted printing, dyeing, weaving, quilting, and other textile production processes.

These variations can be part of the character of the fabric and do not automatically indicate a defect.

Do you inspect products before shipping?

Yes. We personally inspect our products and fabrics as part of our quality-control process before they are dispatched.

Still Have Questions?

Can't find the answer you're looking for? Our customer support team is here to help.

Email: supportcottonbyyard@gmail.com

WhatsApp: +91-9928891608

We aim to respond to customer inquiries within 24 hours.

Do you offer wholesale and custom manufacturing?

Yes. We work with retailers, boutiques, brands, distributors, and other businesses looking for wholesale products or custom manufacturing.

Can you manufacture products according to my requirements?

Yes. Depending on the product, we can work with your requirements for fabrics, colors, prints, patterns, sizing, construction, finishing, and other production details.

Do you offer private-label manufacturing?

Yes. We can manufacture qualifying products under your brand, including custom labels, tags, packaging, and other branding elements.

Can I provide my own designs?

Yes. You can provide your own artwork, patterns, references, specifications, or product concepts for our team to review.

What products can you manufacture or supply?

We work with cotton fabrics, tote bags, kimonos, kaftans, PJ sets, dresses, and other textile and apparel products. If you are looking for something not listed on our website, you can share your requirements with us.

Do you offer custom fabric printing?

Yes. We offer custom fabric printing for qualifying wholesale and manufacturing orders. You can provide your own artwork or discuss available design options with our team.

Can you add my brand labels and packaging?

Yes. Depending on the product and order requirements, we can discuss woven or printed labels, hang tags, care labels, custom packaging, and other branding elements.

Can I request samples before placing an order?

Yes. We can provide fabric swatches and product samples for qualifying wholesale inquiries. Sample charges may apply depending on the product and customization requested.

How long does custom manufacturing take?

Production timelines depend on the product, quantity, customization, sampling, printing, labeling, and packaging requirements. Your confirmed timeline will be provided with your quotation.

Do you ship internationally?

Yes. We work with international wholesale customers and can arrange shipping options depending on the destination, shipment size, and requirements.

How do I request a wholesale quotation?

Simply complete our Wholesale Inquiry Form and provide your product requirements, estimated quantity, design preferences, branding requirements, and any other relevant details. Our team will review your inquiry and contact you with the next steps.

Can I request a product that isn't listed on your website?

Yes. Our website showcases selected products and collections, but our wholesale capabilities may extend beyond the products currently displayed online. Share your requirements with us and our team can review your request.