Refund policy
Return and Refund Policy
Thank you for shopping with Cotton By Yard. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
This Return and Refund Policy explains our return, exchange, and refund procedures. Nothing in this policy is intended to limit, exclude, or override any rights or remedies that you may have under applicable consumer protection laws. Where mandatory consumer protection laws provide you with rights that are different from or more extensive than those described in this policy, those legal rights will continue to apply.
1. Return Window
You have 30 days from the date your item was delivered to request a return or an exchange.
To request a return or exchange, please contact our customer support team within 30 days of delivery.
For customers located in the European Union and United Kingdom, applicable statutory cancellation or withdrawal rights will also be respected. Where applicable, customers may have a legal right to cancel an eligible online purchase within 14 days of receiving the goods, without providing a reason.
Our 30-day return policy is intended to provide an additional customer-friendly return period and does not replace any mandatory statutory consumer rights.
2. Return Conditions
To be eligible for a return under our voluntary 30-day return policy, the item should meet the following conditions:
- The item must be unused and unwashed.
- The item must be in the same condition in which you received it.
- The item must be returned in its original packaging, where applicable.
- All original tags must still be attached to the product, where applicable.
- The item must not have been cut, altered, dyed, stitched, damaged, or otherwise modified after delivery.
For fabric products, please inspect the fabric before cutting, washing, stitching, dyeing, or otherwise altering it. Once fabric has been cut or altered by the customer, we may be unable to accept a return unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
For customers exercising a statutory cancellation or withdrawal right, applicable law may permit reasonable inspection or handling of the goods. Nothing in this policy is intended to restrict those legal rights.
3. Exclusions
We believe in full customer satisfaction. Every standard item in our store is eligible for a return under our 30-day return policy, provided it meets the applicable return conditions outlined above.
There are no final-sale or non-returnable standard products under our voluntary return policy.
However, this does not mean that products that have been cut, altered, washed, dyed, stitched, customized, or otherwise modified after delivery can always be returned. Any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming goods will continue to apply.
Where applicable law provides specific exceptions for personalized, custom-made, or specially prepared products, those exceptions may apply.
4. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly:
- Take clear photographs of the damaged, defective, or incorrect item.
- Contact our customer support team via email or WhatsApp as soon as possible after delivery.
- Provide your order number and a description of the issue.
- Do not wash, cut, alter, dye, stitch, or otherwise modify the product before contacting us about the issue.
Our team will review the details and provide an appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include a free replacement, repair where appropriate, or a full or partial refund.
Nothing in this section limits any mandatory consumer guarantees or statutory remedies available to you under applicable law.
5. Return Shipping Costs
Change-of-Mind Returns
For returns made under our voluntary 30-day return policy, we will provide a prepaid return shipping label at no cost to you.
We do not charge:
- Restocking fees
- Handling fees
- Return penalties
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, Cotton By Yard will cover the reasonable cost of returning the item and, where appropriate, provide a replacement or refund.
Where applicable law requires us to cover return shipping costs, we will do so regardless of any other provision in this policy.
6. How to Initiate a Return
To start a return or exchange, please follow these steps:
- Contact our customer support team 24/7 via email at supportcottonbyyard@gmail.com or via WhatsApp at +91-9928891608.
- Provide your order number and the reason for your return.
- Our team will review your request and provide return instructions.
- Once approved, we will provide you with a prepaid return shipping label where applicable.
- Pack the item securely and attach the return shipping label to the package.
- Hand the package over to the designated delivery partner.
- Please retain your shipping receipt or tracking information until your return has been successfully processed.
7. Refunds
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return conditions.
If your return is approved, we will process your refund to the original method of payment.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
Where applicable law requires a refund to be issued within a specific period, we will comply with that legal requirement.
For statutory cancellation or withdrawal rights, including those applicable in the European Union and United Kingdom, refunds will be processed in accordance with the applicable legal requirements.
8. Exchanges
If you would prefer an exchange instead of a refund, please let our customer support team know when you initiate your return.
Subject to product availability, we will arrange for the replacement item to be shipped to you.
If the requested replacement is unavailable, we may provide a refund instead.
9. Consumer Rights
Our voluntary return policy is in addition to, and does not replace, your legal rights as a consumer.
European Union
Customers in the European Union may have a statutory 14-day right of withdrawal for eligible online purchases. This right generally allows a customer to cancel an eligible purchase without providing a reason.
EU consumer law also provides legal guarantees for goods that are defective or do not conform to the contract. These rights are separate from our voluntary 30-day return policy.
United Kingdom
Customers in the United Kingdom may have statutory cancellation rights for eligible online purchases under applicable consumer law. These rights generally include a 14-day cancellation period, subject to applicable exceptions.
Our 30-day return policy does not restrict any statutory rights available to UK customers.
Australia
Nothing in this policy excludes, restricts, or modifies the consumer guarantees provided under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to our voluntary return policy.
Canada
Customers in Canada retain any mandatory rights available to them under applicable federal, provincial, or territorial consumer protection legislation.
Our voluntary return policy does not limit any rights or remedies that cannot legally be excluded under applicable Canadian law.
United States
Our 30-day return policy applies to eligible purchases made by customers in the United States. Nothing in this policy is intended to waive or restrict any rights or remedies that may apply under applicable federal or state law.
10. Important Notice for Fabric Products
Because our products are sold as fabric, we strongly recommend that customers inspect the fabric carefully before cutting, washing, dyeing, stitching, or otherwise altering it.
If you believe that your fabric has a defect, damage, incorrect color, incorrect quantity, or other issue, please contact us before modifying the fabric.
Once a fabric has been cut, washed, dyed, stitched, altered, or otherwise modified by the customer, it may no longer qualify for our voluntary 30-day return policy.
This provision does not affect any mandatory consumer rights that apply when a product is defective, damaged, incorrectly supplied, or otherwise fails to meet applicable legal requirements.
11. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Email: supportcottonbyyard@gmail.com
WhatsApp: +91-9928891608
Our customer support team will be happy to assist you with your return, exchange, or refund request.
12. Business Information
Legal Business Name: Cotton By Yard brand of Cottonfabrichub
Business Address:
180 New Indra Colony, Gali No. 9,
Jalmahal, Jaipur, Rajasthan – 302002
India