Shipping policy

Shipping and Delivery Policy

Last Updated: August 8, 2026

Thank you for shopping with Cotton By Yard brand of Cottonfabrichub.

We are committed to processing and delivering your fabrics and products safely and efficiently to customers in India and around the world.

This Shipping and Delivery Policy explains our order processing times, shipping costs, available shipping options, estimated delivery times, tracking procedures, international shipping arrangements, and responsibilities relating to delivery.

Nothing in this policy is intended to limit, exclude, or override any mandatory consumer rights or remedies available to you under applicable law.

1. Shipping Options

We offer the following shipping options where available for the customer's destination:

Standard Shipping — Free

We currently offer free standard shipping on eligible orders.

Shipping Cost: Free

Handling Time: 1–3 business days

Estimated Transit Time: 8–10 business days

Estimated Total Delivery Time: Approximately 9–13 business days from the date the order is placed.

Standard shipping is automatically available where offered and does not require an additional shipping fee.

Express Shipping — $29.99 USD

Customers who require faster delivery may request or select our Express Shipping option at checkout, where available.

Express Shipping Cost: $29.99 USD per order

Handling Time: 1–3 business days

Estimated Express Transit Time: 4–5 business days

Estimated Total Delivery Time: Approximately 5–8 business days from the date the order is placed, depending on when the order is received and processed.

The Express Shipping option will be displayed at checkout when it is available for the customer's destination.

Express Shipping is an optional paid service and is not automatically applied to orders.

Selecting Express Shipping does not eliminate our standard order-processing and handling period unless a different processing timeframe is specifically stated at checkout.

Express delivery times are estimates and are not guaranteed delivery dates. Customs clearance, weather, carrier delays, public holidays, incorrect address information, and other circumstances outside our reasonable control may affect delivery times.

2. Shipping Costs

Standard Shipping

Free Standard Shipping is available on eligible orders and destinations.

Express Shipping

Express Shipping is available for an additional charge of:

$29.99 USD per order

Where Express Shipping is available for your destination, the applicable Express Shipping charge will be displayed at checkout before you complete your purchase.

You may choose Express Shipping at checkout if you require a faster delivery service.

We will not charge an Express Shipping fee unless you select the Express Shipping option or otherwise expressly agree to the applicable charge.

Unless expressly stated otherwise at checkout, shipping charges do not include government-imposed costs such as import duties, customs duties, VAT, GST, brokerage fees, or other destination-country charges.

3. Where We Ship From

All orders are processed and dispatched from our facility in:

Jaipur, Rajasthan, India

Our products are shipped internationally through third-party courier and logistics providers.

The carrier selected for your order may vary depending on:

  • Destination country

  • Delivery address

  • Package size and weight

  • Shipping availability

  • Carrier service availability

  • The most appropriate shipping route at the time of dispatch

4. Order Processing and Handling Time

Our standard order processing and handling time is:

1–3 business days

Handling time begins after your order has been successfully placed and payment has been confirmed.

During this period, our team may:

  • Verify your order.

  • Confirm product availability.

  • Inspect the products for quality.

  • Prepare and package your order.

  • Prepare shipping documentation.

  • Hand the package to the applicable delivery partner.

Orders are generally processed Monday through Friday.

Orders placed on weekends or local public holidays may begin processing on the next business day.

Selecting Express Shipping does not automatically reduce the 1–3 business-day handling period unless a different handling time is specifically stated at checkout.

Processing times may occasionally be longer during periods of unusually high order volume, major holidays, unforeseen operational disruptions, or circumstances beyond our reasonable control.

5. Order Cut-Off Time

Orders placed after our daily processing cut-off may be treated as being received on the next business day.

Because our customers are located in different time zones, the applicable processing date may depend on the time and date shown in our order-management system.

If a specific cut-off time applies to your order, it will be communicated at checkout or through the relevant shipping information.

6. Estimated Delivery Times

Our estimated delivery times are:

Shipping Method Shipping Cost Handling Time Estimated Transit Estimated Total
Standard Shipping Free 1–3 business days 8–10 business days 9–13 business days
Express Shipping $29.99 USD 1–3 business days 4–5 business days 5–8 business days

These delivery times are estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination country

  • Destination address

  • Customs clearance

  • Carrier operations

  • Local delivery conditions

  • Public holidays

  • Weather

  • Remote or difficult-to-service locations

  • Incorrect or incomplete address information

  • Events outside our reasonable control

Where applicable law requires a specific delivery timeframe or remedy for delayed delivery, the applicable legal requirement will apply.

7. Countries and Regions We Serve

We currently offer international shipping to destinations where our shipping services are available.

Our services may include shipping to:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • European Union member countries

  • India

  • Other international destinations supported by our shipping carriers

Shipping availability and Express Shipping availability may vary by destination, product, local regulations, customs requirements, or carrier availability.

If a shipping option is not available at checkout, it may not be offered for your particular destination.

8. Shipping Partners

Depending on the destination and shipping route, we may use established international courier and logistics providers, including:

  • FedEx

  • DHL Express

  • UPS

  • USPS

  • UniUni

  • Aramex

  • India Post / International EMS

The carrier selected for a particular order is determined by factors such as destination, service availability, package characteristics, and the most suitable shipping route.

We may use other reputable logistics providers when necessary.

The specific carrier used for your order will be identified in your shipping confirmation or tracking information where available.

9. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

You may receive:

  • A tracking number.

  • A shipping confirmation email.

  • A link to the applicable carrier's tracking page.

Tracking information may take some time to become active after the package has been handed to the carrier.

Carrier tracking information may not update continuously while a shipment is moving between countries or undergoing customs processing.

10. Customs, Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are generally not included in the product price or shipping fee.

Such charges are determined by the laws, customs authorities, and tax rules of the destination country.

Customers are responsible for complying with applicable import requirements and paying any government-imposed charges that are legally payable by the importer.

Cotton By Yard does not control:

  • Customs authorities.

  • Import regulations.

  • Customs valuation decisions.

  • Import tax rates.

  • Brokerage charges imposed by carriers or customs agents.

We will not intentionally undervalue merchandise or provide false information on customs documentation.

If you have questions about potential import duties or taxes, we recommend checking with your local customs authority before placing an international order.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment/unit number, where applicable

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Contact telephone number

If you discover an error in your shipping address, please contact us as soon as possible and preferably within 12 hours of placing your order.

We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee that an address can be changed after an order has been shipped.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or reshipping costs may apply where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights.

12. Delivery Attempts and Failed Delivery

The delivery carrier may make one or more delivery attempts depending on its policies and the destination country.

A shipment may be delayed or returned to the sender if:

  • The delivery address is incorrect or incomplete.

  • The recipient is unavailable.

  • The shipment is refused.

  • Required customs information is not provided.

  • Applicable customs charges are not paid by the responsible party.

  • Local delivery restrictions prevent delivery.

If a package is returned to us, please contact our customer support team.

We will work with you to determine the appropriate next steps.

Any additional shipping or reshipping costs will be handled in accordance with applicable law and the circumstances of the failed delivery.

13. Delayed Shipments

Although we work with established shipping providers, delivery delays may occasionally occur.

Delays can result from:

  • Customs processing

  • Carrier congestion

  • Weather

  • Public holidays

  • Transportation disruptions

  • Incorrect address information

  • Remote delivery locations

  • Government restrictions

  • International logistics disruptions

  • Other circumstances beyond our reasonable control

If your order appears to be delayed, please contact us with your order number and tracking information.

We will make reasonable efforts to assist you in communicating with the applicable carrier and investigating the shipment.

Where applicable law provides specific rights or remedies for delayed or failed delivery, those rights will continue to apply.

14. Lost, Missing, or Marked-as-Delivered Packages

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking:

  • Your delivery address.

  • With household members.

  • With neighbors or building management.

  • Any safe delivery location identified by the carrier.

  • With the local delivery carrier.

Please also contact us as soon as possible so that we can assist with the carrier investigation where appropriate.

If a package is confirmed to have been lost in transit, we will work with the carrier and provide an appropriate resolution in accordance with applicable law.

Nothing in this section limits mandatory consumer rights relating to delivery.

15. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of:

  • The outer packaging.

  • Shipping labels.

  • The damaged area.

  • The product and any visible damage.

Please contact us as soon as reasonably possible after delivery.

If the product itself is damaged, defective, or incorrect, please refer to our Return and Refund Policy for information about available remedies.

Where applicable law provides mandatory consumer guarantees or remedies, those rights will continue to apply.

16. Fabric Inspection Before Alteration

Because our products are fabrics, we strongly recommend that customers inspect their order immediately after delivery and before:

  • Cutting

  • Washing

  • Dyeing

  • Stitching

  • Altering

  • Printing

  • Customizing

  • Otherwise modifying the fabric

Please verify the fabric's:

  • Pattern

  • Color

  • Length

  • Width

  • Quantity

  • Condition

  • Other relevant characteristics

If you believe there is a defect, damage, incorrect product, incorrect quantity, or other issue, please contact us before modifying the fabric whenever reasonably possible.

Our Return and Refund Policy explains the applicable procedures for returns, refunds, and exchanges.

Mandatory consumer rights relating to defective, damaged, incorrectly supplied, or non-conforming goods are not affected by this provision.

17. Delivery to Remote Areas

Certain remote, rural, island, military, restricted, or difficult-to-access destinations may require additional delivery time or may not be serviceable by all carriers.

If additional arrangements are required, we may contact you using the contact information provided with your order.

Any additional charges that are not government-imposed will be communicated to you before being charged, where required by applicable law.

18. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate requests received before the order is dispatched.

Once an order has been handed to the shipping carrier, it may no longer be possible to change or cancel the shipment through our normal order-processing system.

Your statutory cancellation or withdrawal rights, where applicable, are not affected by this provision.

19. Business Days

For the purposes of this Shipping and Delivery Policy, business days generally mean Monday through Friday, excluding applicable public holidays.

Processing and delivery times may therefore be extended when orders are placed during weekends or public holidays.

20. International Consumer Rights

Our shipping practices are intended to comply with applicable consumer protection requirements.

Nothing in this Shipping and Delivery Policy excludes, restricts, or modifies mandatory consumer rights.

European Union

Where applicable, EU consumers have statutory rights relating to delivery and online purchases.

Where no other delivery period has been agreed, applicable EU consumer rules generally require delivery within 30 days. Where applicable law provides additional remedies for delayed delivery, those remedies remain available.

United Kingdom

UK consumers may have statutory rights relating to delivery times, cancellation, refunds, and other aspects of distance selling.

Nothing in this policy limits those rights.

Australia

Nothing in this policy excludes, restricts, or modifies consumer guarantees under the Australian Consumer Law where such exclusion, restriction, or modification would be unlawful.

Canada

Canadian customers retain mandatory rights available under applicable federal, provincial, or territorial consumer protection legislation.

United States

Customers in the United States retain rights available under applicable federal and state consumer protection laws.

21. Shipping Information and Advertising

Our published shipping information is intended to provide customers with clear and accurate expectations regarding shipping costs and delivery times.

We aim to ensure that shipping information displayed on:

  • Our website

  • Product pages

  • Checkout

  • Shipping Policy

  • Google Merchant Center

  • Google Shopping listings

  • Other advertising platforms

is accurate and consistent.

Where shipping times or costs change, we will update the relevant information as soon as reasonably practicable.

22. Contact Our Shipping Team

If you have questions about shipping, delivery, tracking, customs, or your order, please contact us.

Email: supportcottonbyyard@gmail.com

WhatsApp: +91-9928891608

Please include your order number whenever contacting us about an existing order.

We aim to respond to customer inquiries within 24 hours.

23. Business Information

Legal Business Name:
Cotton By Yard brand of Cottonfabrichub

Business Address:
180 New Indra Colony, Gali No. 9,
Jalmahal, Jaipur, Rajasthan – 302002
India

Customer Support Email:
supportcottonbyyard@gmail.com

Customer Support WhatsApp:
+91-9928891608

24. Policy Updates

We may update this Shipping and Delivery Policy from time to time to reflect changes in our shipping services, carriers, delivery destinations, business practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage customers to review this policy before placing an order.